In the event of an overpayment on a patient’s account (as determined by the insurance carrier or as a result of patient payment), a refund check will be issued by Chesapeake Medical Solutions, P.A. (trading as Your Doc’s In). The refund will be issued to either the patient, or in the case of a minor patient, to the individual who signed as the financially responsible party on the financial statement for the visit for which the overpayment exists. A check in the amount of the overpayment, will be mailed to the address listed on the registration form or, in the case of a minor patient, to the address provided by the financially responsible party at the time of the minor patient’s visit.
Refund checks will be processed approximately 60 days from either:
1: The final settlement date with the insurance carrier which caused the overpayment to exist on the account
2: The posting date in which the patient payment caused the overpayment to exist on the account.
No refunds are released until all the patient’s outstanding claims have been processed by the patient’s insurance company. Any overpayment by the patient’s insurance company will not be processed and released to the patient unless Your Doc’s In is instructed by the insurance company to release said funds directly to the patient.
The patient accepts full responsibility for reporting any refunded monies that were originally charged against a flexible spending account (FSA) or health savings account (HSA) to the respective parties managing those accounts