Your Docs In Website Policies
In accordance with the Regulations of the Department of Health and Human Services set forth in the Health Insurance Portability and Accountability Acct (HIPPA), Your Doc's In ("we" or "us" or "our") has developed a HIPPA Compliant Privacy Statement ("Privacy Statement"), governing when Your Doc's In (the trade name of Chesapeake Medical Solutions, P.A.) may collect, use, and share a patient's Protected Health Information ("PHI").
Your Doc's In is sensitive to the privacy interests of patients and understands that the protection of a patient's privacy is one of our most significant obligations. In respect to this duty, Your Doc's In has adopted the following Privacy Statement:
- Your Doc's In does not acquire any more of a patient's PHI than is required by law or is otherwise necessary in order to provide our high level of service efficiently and securely.
- All employees of Your Doc’s In are trained to understand the importance of privacy. PHI is given only to an employee who needs the information to perform the employee's job.
- Your Doc's In will provide PHI to third parties only if Your Doc's In is compelled to do so by a duly-empowered governmental authority, for health oversight activities, judicial or administrative proceedings, with public health authorities, for law enforcement purposes, or to coroners, funeral directors or medical examiners (about decedents). PHI can also be shared for special government functions, for worker's compensation, and for responses to requests from the U.S. Department of Health and Human Services. PHI can be disclosed if an employee of Your Doc's In reasonably believes that the patient may be a victim of abuse, neglect, domestic violence, or other crime.
- Your Doc's In must give any patient access to the patient's own PHI. Any patient has the right to find out how the patient's PHI is used and to whom it is disclosed.
- Your Doc's In is required by law to maintain the privacy of any patient's PHI. If any patient believes that the patient's rights have been violated, the patient may: file a complaint with the Secretary of the U.S. Department of Health and Human Services, call Your Doc's In (1-877-222-4934), or email Your Doc's In (email@example.com). Your Doc's In will not take any retaliatory action against any patient for filing a complaint.
When you make an electronic online payment through this website, we must collect information about you in order to facilitate the processing of your payment transaction. To enable Your Doc's In to provide secure payment facilities Your Doc's In will typically acquire information which may include your name, credit/debit card number (with the expiration date) and billing address. Because this information is required if you choose to make an electronic online payment using this site, you agree to provide accurate and complete information when providing personal information. The personal information Your Doc's In collects from or about you may include:
- Contact information such as name, postal address, and e-mail address;
- Account numbers and other information on bills you would like to view online;
- Information about bank accounts and credit card accounts, if you decide to make payments from those accounts through the Your Doc's In website;
- Information maintained about you by consumer reporting agencies, including credit bureaus; and
- Information to help verify your identity and authenticate your access to services provided through the Your Doc's In website.
When you visit the Your Doc's In website, we receive standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses. Please be assured we will not sell your personally identifiable information to anyone.
The security of your information is important to Your Doc's In (the trade name of Chesapeake Medical Solutions, P.A.). Your Doc's In takes commercially reasonable precautions to protect the personal information you submit.
When Your Doc's In transmits sensitive information (such as credit card numbers) you provide for any electronic online payment, Your Doc's In protects the information with the use of Secure Sockets Layer ("SSL") software. SSL software is the industry standard and among the best software available today for secure commerce transactions. SSL software encrypts all of your personal information, including credit card numbers, name, and address, so that it cannot be read over the internet.
In the event of an overpayment on a patient's account, as determined by the insurance carrier or as a result of patient payment, a refund check will be issued by Chesapeake Medical Solutions, P.A. (trading as Your Doc's In) to either the patient, or in the case of a minor patient, to the individual who signed as the financially responsible party on the financial statement for the visit for which the overpayment exists. A check, in the amount of the overpayment, will be mailed to the address listed on the registration form or in the case of a minor patient, to the address provided by the financially responsible party at the time of the minor patient's visit.
Refund checks will be processed approximately 60 days from either:
- The final settlement date with the insurance carrier which caused the overpayment to exist on the account; or
- The posting date in which the patient payment caused the overpayment to exist on the account.
No refunds are released until all the patient's outstanding claims have been processed by the patient's insurance company. Any overpayment by the patient's insurance company will not be processed and released to the patient unless Your Doc's In is instructed by the insurance company to release said funds directly to the patient.
All refunds will be made in check form, notwithstanding the initial payment type at time of service. No credit card data is retained to allow for refunds against the originally charged credit card. The patient accepts full responsibility for reporting any refunded monies that were originally charged against a flexible spending account (FSA) or health savings account (HSA) to the respective parties managing those accounts.